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Expert IT Support on Demand

Not quite ready for a full Managed IT Agreement? No problem — we’re still here to help. Our on-demand IT support is designed for businesses that need expert help without a long-term commitment. Whether it’s a sudden technical issue or a short-term need, you’ll get fast, reliable access to experienced technicians who can troubleshoot and resolve problems across your systems, software, and devices.

We understand that not every business is ready for comprehensive IT management, and that’s okay. While proactive, managed services offer the best long-term value and protection, we’re committed to meeting you where you are today — and helping you grow into what’s next.

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Flexible Support Options

We understand that every business has different needs — and they can change quickly. That’s why we offer flexible support options that scale with you. Whether you need help occasionally, during peak times, or for specific projects, our team is ready to step in when and where you need us most.

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What We Can Support

Our team can assist with a wide range of issues, here’s what we cover most often.

Hardware Issues

Get help with concerns involving desktops, laptops, printers, routers, servers, and other IT equipment.

Software Troubleshooting

Receive support for softwares such as Microsoft 365, business apps, email, and operating systems.

Network Connectivity

Resolve network issues including slow speeds, dropped connections, and router configuration issues.

User Access & Passwords

Assistance with account lockouts, MFA, user profile recovery, password resets, and login issues.

Virus & Malware Removal

Identify, isolate, and clean infected devices to restore performance and prevent future threats.

Procurement

We understand that every business has different needs and they can change quickly. That’s why we offer flexible support options that scale with you. Whether you need help occasionally, during peak times, or for specific projects, our team is ready to step in when and where you need us most.

Cloud Services

Get help with cloud setup, migration, or troubleshooting across platforms like Microsoft 365, Google Workspace, file storage, backups, and more.

Need More? Introducing AlphaCORE

Unlock the full potential of your business with AlphaCORE. Enhance performance, minimise downtime, and strengthen security, all while allowing your team to focus on what matters most.

AlphaCore – User

Includes unlimited remote support, 24/7 monitoring, cloud detection, network and endpoint management, Microsoft 365, and cloud infrastructure services.

Clients also benefit from strategic IT planning, cybersecurity risk management, and dedicated support through TAM and vCIO services. To round out the offering, we include data backup and recovery, along with communication and collaboration tools.

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Support for M365 Frontline F1 & F3 and Exchange Online Licenses

Everything you need, and nothing you don’t. This plan includes unlimited remote support, 24/7 monitoring, cloud detection, Microsoft 365 management, and cloud infrastructure services.

You’ll also benefit from strategic IT planning, cybersecurity risk management, and dedicated guidance from our TAM and vCIO team plus data backup, recovery, and essential communication and collaboration tools.

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AlphaCore – Server

Includes unlimited remote support, 24/7 monitoring, cloud detection, server management, and full backup and disaster recovery coverage.

You’ll also gain access to strategic IT planning, cybersecurity risk management, and dedicated TAM and vCIO support.

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AlphaCore + Add Ons

We’ve got you covered with a range of add-ons like 24/7 support, email signature management, compliance services, vulnerability scanning, and virtual penetration testing. Just tell us what you need, we’ll tailor a solution that fits.

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