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Alpha IT Solutions | 02 8071 4180 | Unit 2, 141 Hartley Road, Smeaton Grange, NSW, 2567

Terms and Conditions

Welcome to Alpha IT Solutions Pty Ltd (herein known as Alpha IT).


  • Alpha IT price list is on the web Price list is updated weekly.
  • Please ask your sales person for a User name and Password to access the dealer section.
  • Place your order on-line where possible or email it.
  • Put Purchase Order Number on each Purchase Order.
  • Please indicate method of delivery – see Freight Charges below.
  • Please fax us confirmation of payment if paying by Direct Deposit or Internet Banking.
  • Ask Bank to add short message/comment (ex.: your company name and order number) to DD where possible.


  • Payment must be paid prior to delivery for the first 3 purchases. We accept payment by VISA, MasterCard, and AMEX.
  • Payments by VISA and MasterCard attract a 2% surcharge, payments by AMEX attract a 3.0% surcharge.
  • Orders paid by company cheque will be dispatched after cheque clearance unless agreed otherwise.
  • Company cheques of more than $5000 have to be cleared before the dispatch of the order.


  • All orders will be treated with utmost urgency. Every effort will be made to dispatch orders ASAP.
  • Delivery terms are subject to stock availability and local courier cut off times. All quoted freight charges may vary.
  • Freight charges depend on the cubic weight of the parcel and destination. Please check with your sales person at the time of ordering. All deliveries are organised on behalf of the customer.
  • For all Freight Forward deliveries and customer couriers our terms are EX. WORKS. It is the customer’s responsibility to arrange insurance for the goods in transit sent by customer courier or Freight Forwarder.
  • All disputes regarding despatched invoice should be raised within 5 (five) working days from the original invoice date.


  • Any omissions or incomplete information on RA application form may result in delays.
  • Goods for repair/replacement shall be returned within 7 (seven) days from receipt of a RA number.
  • Any credit claim should be lodged within 5 (five) working days from the date on Alpha IT sales invoice.
  • Goods for credit should be returned within 14 (fourteen) days from the date of issuance of RA number and should be in re-saleable condition.
  • Goods should be properly packaged for return, as goods damaged in transit will not be accepted. Only the item in question needs to be returned for service (repair or replacement), and no responsibility will be taken for items such as cables, manuals, CDs or original box.
  • Alpha IT is unable to accept any goods returned for credit that are not in their unmarked original packaging and in complete “as new” condition.
  • An RA# does not guarantee either credit or replacement. It is simply an authorisation to return goods to Alpha IT.
  • Alpha IT will void warranty of any product that has been mishandled, modified or interfered by unauthorised personnel. The removal of any factory seals, serial numbers or warranty stickers will also void the warranty. Warranty is void on physically damaged items.
  • Warranty does not cover damage to other equipment used in conjunction with these goods. \
  • Alpha IT always takes diligent care in servicing all goods, however Alpha IT has no liability whatsoever for any form of damage or loss of the aforementioned goods. Alpha IT will not be responsible for any loss of data. It is the responsibility of the customer to backup data which he/she believes to be important, valuable, or irreplaceable before bringing in any goods for servicing.
  • Products returned for credit may incur 15% restocking fee at the discretion of Alpha IT as compensation for damages.
  • Any goods returned for repair found not faulty, goods with physical damage or damage caused by improper use will not be covered by warranty and the customer will be liable for a handling and service fee.
  • All relevant paperwork will need to be shown when collecting goods.
  • Three (3) months warranty applies on all goods purchased as ex-demo unless otherwise specified.


  • The goods are to remain in title and property of Alpha IT until fully paid and cheques are cleared. Ownership of products will only be transferred to the customer when all monies owed to Alpha IT have been paid in full.


  • Alpha IT sends exclusive monthly specials and/or newsletters to our registered customers. If you do not wish to receive these e-mails, please contact your Account Manager.


  • The Alpha IT Website contains information on goods and services that customers may purchase including product descriptions and specifications. With the exception of information relating to Alpha IT pricing and stock availability, all product information has been provided by the relevant original equipment manufacturer (OEM) or vendor not Alpha IT. Alpha IT has included it on this Website as a convenience only. The Customer should confirm all product descriptions and specifications with the relevant original equipment manufacturer or vendor before purchase.
  • The Alpha IT Website contains hyperlinks and pointers to other websites operated by third parties. Linked websites are not controlled by Alpha IT. Alpha IT is not responsible for the contents of any linked website or any hyperlink contained in a linked website. The hyperlinks are provided as a convenience only, and the inclusion of any hyperlink on this Website does not imply any endorsement of the linked website by Alpha IT, its affiliates or their directors or employees. Customer links to any such website entirely at its own risk.
  • Your use of the Alpha IT Website is at your risk. Alpha IT makes no warranties or representations as to its accuracy or completeness. Alpha IT specifically disclaims any liability or responsibility for any errors or omissions in the content on the Alpha IT Website whether Alpha IT is aware of such errors or omissions or not. To the fullest extent permitted by law, neither Alpha IT nor any other party involved in creating, producing, or delivering the Alpha IT Website is liable for any direct, incidental, consequential, indirect, special, punitive or exemplary damages or any loss of business, interest, goodwill, revenue or profit, or loss or corruption of data, arising out of your access to, or use of, or inability to use or access, the Alpha IT Website. Without limiting the foregoing, and to the fullest extent permitted by law, everything on the Alpha IT Website is provided to you “as is” without warranty of any kind, either expressed or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Please note that the Trade Practices Act 1974 and similar State and Territory legislation in Australia may confer rights and remedies on you in relation to the provision by Alpha IT of goods or services on the Alpha IT Website which cannot be excluded, restricted or modified (“Non-excludable Rights”). Notwithstanding the foregoing paragraph, Alpha IT does not exclude any Non-excludable Rights but does exclude all other conditions and warranties, whether implied by custom, law or statute. To the fullest extent permitted by law, Alpha IT’s liability for breach of any implied warranty, condition or undertaking which cannot be excluded is limited, at the option of Alpha IT, to: (a) in the case of services, the supply of the services again or the payment of the cost of having services supplied again; and (b) in the case of goods, the replacement of the goods or the supply of equivalent goods, the repair of such goods, the payment of the cost of replacing the goods or acquiring equivalent goods, or the payment of the cost of having the goods repaired.

SECURITY POLICY When purchasing from Alpha IT, your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption and is the industry standard. If you have any questions regarding our privacy policy, please contact our customer support centre

PRIVACY POLICY Alpha IT is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that’s all. Alpha IT uses cookies to allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

Alpha IT keeps a record of the IP addresses from which users access our site address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.


  • All prices quoted in our price list are Ex GST.
  • All prices quoted in our price list are AUD.
  • All prices are subject to change.
  • Pricing to be confirmed at the time of invoicing.
  • Pricing is offered to authorised Alpha IT resellers only.
  • Back orders are only accepted at the discretion of Alpha IT.

Our Policies

Should you need to review our online store policies, simply click on the links below.

Where We Service

Alpha IT Solutions is an Australian based and family operated business, we support the Sydney or metropolitan area of New South Wales. We look forward to discussing your computer support, maintenance, and service needs.