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Alpha IT Solutions | 02 8071 4180 | Unit 2, 141 Hartley Road, Smeaton Grange, NSW, 2567

Refund Policy

Whilst every care is taken to deliver your products, we understand that on occasion, stock may arrive damaged or may be faulty. If you feel this is the case with your delivery, please contact us within 7 days of receiving your goods.

Quote your invoice number.

Postage is NOT included on refunds and returns.

Refunds and exchanges will only be given when we have received the goods back in our office as confirmation of receipt.

Take caution when ordering as we do not offer refunds for unwanted or incorrectly ordered items.

Please email before sending so we can ensure we can resolve the situation as soon as possible.

Thank you,

Alpha IT Solutions sales team.

Our Policies

Should you need to review our online store policies, simply click on the links below.

Where We Service

Alpha IT Solutions is an Australian based and family operated business, we support the Sydney or metropolitan area of New South Wales. We look forward to discussing your computer support, maintenance, and service needs.