Alpha IT Solutions | 02 8071 4180 | Unit 2, 141 Hartley Road, Smeaton Grange, NSW, 2567

IT Support throughout
Sydney & the Illawarra

Providing 24/7 monitoring & other support systems
to help improve your systems efficency

Alpha IT Solutions is an Australian based and family operated business, we support the Sydney or metropolitan area of New South Wales.

We look forward to discussing your computer support, maintenance, and service needs.

24 / 7 Monitoring

Your business depends on your network infrastructure. We provide 24/7/365 monitoring of all your critical systems. In the event of a hardware failure or critical issue, we are notified immediately so we can make sure your network is back online as quickly as possible.

Backup

We configure and manage the backup solution of your critical data. This includes Exchange servers, SQL databases, file servers, VMware and Hyper-V servers. If a problem is detected, we have a team of engineers who will work to resolve the issue.

We support multiple platforms; including tape, disk-based, and online solutions. We believe your backups are extremely critical to the security of your business.

Helpdesk Support

We provide helpdesk support for all our clients via onsite engineer, client portal, email, and telephone. We will work to resolve your issue in an expedited fashion and if we cannot resolve over the phone we will send someone to your business to get the issue resolved.

Scheduled
Visits

Depending on the size of your company, onsite visits are recommended to maintain your network as well as support your staff. We will meet with a designated contact and determine what issues are pending and need to be addressed as well as discuss any future projects that relate to your network infrastructure.

Procurement & Asset Management

We configure and manage the backup solution of your critical data. This includes Exchange servers, SQL databases, file servers, VMware and Hyper-V servers. If a problem is detected, we have a team of engineers who will work to resolve the issue.

We support multiple platforms; including tape, disk-based, and online solutions. We believe your backups are extremely critical to the security of your business.

Servers, Desktops, Laptops, Mobile

We support a range of vendors such as: HP, Dell, IBM and other name brand hardware.

We provide support on almost all major-brand desktop, laptops, and mobile devices. In regard to operating systems; we support a wide variety of mobile, desktop, and server operating systems including Windows, Linux, Android, Apple Mac, IOS, Windows RT, Windows Mobile, and Chrome OS.

Inter-Office Connectivity

We offer several Inter Office Connectivity options for companies that want to connect offices and keep their office data separate from public Internet traffic.

We offer a range of Virtual Private Network (VPN), Point to Point Networks and MPLS Networks.

We also offer options for remote access to your network using secure encrypted solutions to allow remote users access to company resources.

Network, Routers and Firewalls

We design, supply, implement and support most major-brand security peripherals and switches; including Cisco, Fortinet, HP Procurve, Sonicwall and other name brand firewalls and switches. We provide support on almost all major-brand firewalls and network switches.

Wireless
– WIFI

We support and implement most major-brand wireless technologies, including Ubiquity, Cisco, HP, Fortinet and Aruba. We support solutions for Office wireless, Warehouse wireless and point to point links.

SAAS or Cloud

If you’re looking into SAAS, IAAS or Cloud Computing, we are happy to assist with reviewing your requirements and defining a path forward. Alpha IT Solutions provide private and hybrid cloud solutions from out Sydney based Datacentre, and able to assist with transition to Office 365 or Google Apps.

Virtualisation

Today’s economy demands reduced costs with consolidation of hardware and software. We can help design, supply, implement and maintain your virtual infrastructure with the use of virtualisation technologies from VMware, Microsoft Hyper-V and Citrix XenServer.

Email

Email has become extremely important for businesses today. If you have been without your email for even a short time, you would agree. We support on premise and hosted Exchange solutions, as well as non-Exchange options. We can also work with you to help you get the most cost effective solution for your business.

Anti-Virus &
Anti-Spam

We offer Antivirus and SPAM filtering solutions to protect your network from malicious threats. On a weekly or monthly basis we can provide reports to show status and coverage of Antivirus and SPAM filtering on your network. We utilise an externally hosted SPAM filtering solution to reduce internet congestion and server loads.

Disaster Recovery & Planning

Business continuity depends on your ability to recover from a disaster. Alpha IT Solutions can provide this service to you and work with you to make sure you have the steps in place to recover should a disaster arise. We work with your to define and implement your Disaster Recovery plan and Business Continuity plan.

Data
Recovery

If your server, desktop, or laptop has a major failure due to a virus, file corruption, or hardware failure we can help restore or recover your data and possibly entire system. This is a proactive solution that needs to be in place prior to such a condition. Please contact us for details on setting this up for your critical systems.

IT Consulting

Today’s businesses rely heavily on technology. It is therefore critical that your technology is aligned with and supports your business goals. Alpha IT Solutions provide experienced professionals that not only understand technology but make it a point to understand your business. This is critical in providing the technology roadmap your business needs today and in the future.

Projects

The current economy demands that companies run lean. However, businesses must still maintain a reliable infrastructure. Are you looking at implementing a project in the near future?

Do you need an experienced consultant or project manager to assist with scope, designing, managing, and rolling out a project either alongside your staff or on our own? Whatever the need, we seamlessly integrate into your business model.

We work with you until completion of the project and provide handover on completion.

Where We Service

Alpha IT Solutions is an Australian based and family operated business, we support the Sydney or metropolitan area of New South Wales. We look forward to discussing your computer support, maintenance, and service needs.


Need help with anything?

Call us at (02) 8071 4180
Or email us at support@alphait.com.au

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